Frequently Asked Questions
Shopping
How long does it take to get my order?
Our rugs are made to order with 4-5 weeks production time.
Wall Art pieces in stock deliver between 4 -7 business days.
How Do I Order Rug Samples?
The sample provides a sneak peek of the rug, letting you touch the texture, enjoy the color, and picture how the design will fit into your space.
You can order samples directly from our website on the product page of the rug you're interested in. Please note that samples cannot be returned.
Do you have a showroom?
Not just yet, but we’re working on it! Stay tuned!
Shipping
Wall Art : $60 flat fee in the continental USA
Tufted Rugs: $175 flat fee in the continental USA
For purchases outside the US please contact our support team.
Handcrafted Product Information
Handmade rugs and wall hangings may have slight, natural variations in size and color compared to the original design. Size variations can be up to 5% of the total dimensions, which may impact both the width and length of the piece. Additionally, colors may differ slightly from what is shown in the catalog. These variations are not defects and do not affect the product’s quality or durability.
Product Care
For maintenance and cleaning, we recommend you follow the detailed instructions on the label on the back and in the care instructions that accompany our products.